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A support team serves customers and partners, stepping in as needed to meet expectations and ensure optimal customer satisfaction through the resolution of various issues. In the e-commerce logistics sector, where interactions are numerous, the support team is indispensable. Discover why!

Logistics is often considered the backbone of any e-commerce business. As consumer demand evolves and technologies advance, companies must adapt to remain competitive.

For an e-commerce business, distinguishing between a retail customer (BtoC) and a business customer (BtoB) is paramount. This difference is crucial at all levels, including from a logistical standpoint.

In an ever-evolving sector, understanding the general principles of logistics is not enough; it is also essential to grasp the distinctive nuances between BtoB and BtoC approaches.

If return management is a significant concern in traditional (“brick-and-mortar”) commerce, it is even more so in e-commerce. Indeed, handling customer returns has become a real challenge for e-retailers today (especially as return rates intensify)…

Logistics and the environment, two seemingly opposing domains… But not incompatible!

“In 2023, the global logistics chain was responsible for 11% of global greenhouse gas emissions,” according to the latest report from the United Nations. Sustainability is at the heart of discussions. While no industry is exempt, the supply chain is also impacted…

In the United States, a large number of employers allow their employees to take a day off on Black Friday. This sentence reflects the extent to which Black Friday has become significant in our current society. And if that doesn’t resonate with you, perhaps this figure will: according to GfK Market Intelligence, the 2022 Black Friday week in France generated over 802 million euros in revenue…